makwenzeke volume 2 issue 2 – 2010

Quality is a personal matter. What is defined or perceived by one person as quality may be a big disappointment to the next person. The strange thing is that, although it may be difficult to define or describe, we all know when we are dealing with quality. Where there are two people – the chances are that one would get two or more opinions on the same matter.

Please download this PDF to view the rest of the newsletter: Vol 2; Issue 2